Safety Reporting


1. Objective of the reporting system;
1.1 The key objective of TIACAO's voluntary and confidential reporting system is to enhance the ATS safety activities through the collection of reports on actual or potential safety deficiencies that would otherwise not be reported through other channels.
1.2 Such reports may involve occurrences, hazards or threats relevant to the ATS safety activities.
1.3 This system does not eliminate the need for formal reporting of accidents and incidents according to ATSOM, as well as the submission of mandatory occurrence reports to the relevant ANS Safety Standard Department.
1.4 The Voluntary and Confidential Reporting System is a voluntary, non-punitive, confidential occurrence and hazard reporting system administered by the TIACAO. It provides a channel for the voluntary reporting of aviation occurrences or hazards relevant to our TIACAO's activities, while protecting the reporter’s identity.

2. The scope of reporting system
The Voluntary and Confidential Reporting System covers following areas such as:
a. aircraft deviation without clearance;
b. significant weather information
c. Radio Telephony discipline;
d. ATS Logbook/position log book
e. Traffic/separation planning;
f. CNS operating status;
g. ATS unit/working environment;
h. procedural, standards of CAAN;

3. Who can make a voluntary report;
If you belong to any of these operational areas or departments, you can contribute to aviation safety enhancement through the VCRS by reporting on occurrences, hazards or threats relevant to ANS activities:
a. flight and cabin crew members;
b. air traffic controllers;
c. licensed aircraft engineers, technicians or mechanics;
d. employees of CNS maintenance;
e. ground handling agency;
f. aerodrome employees;
g. general aviation personnel;

4. When to make such a report;
You should make a report when:
a. you wish for others to learn and benefit from the incident or hazard but are concerned about protecting your identity;
b. there is no other appropriate reporting procedure or channel; and
c. you have tried other reporting procedures or channels without the issue having been addressed;

5. How the reports are processed;
5.1 The VCRS pays particular attention to the need to protect the reporter’s identity when processing all reports. Every report will be read and validated by the manager. The manager may contact the reporter to make sure he understands the nature and circumstances of the occurrence/hazard reported and/or to obtain the necessary additional information and clarification.
5.2 When the manager is satisfied that the information obtained is complete and coherent, he will de-identify the information and enter the data into the VCRS database. Should there be a need to seek input from any third party, only the de-identified data will be used.
5.3 The VCRS form, with the date of return annotated, will eventually be returned to the reporter. The manager will endeavor to complete the processing within ten (10) working days if additional information is not needed.
5.4 In cases where the manager needs to discuss with the reporter or consult a third party, more time may be needed. If the manager is away from his office for a prolonged period, the alternate manager will process the report.
5.5 Reporters can rest assured that every VCRS report will be read and followed through by either the manager or the alternate manager.

6. Safety information sharing within the TIACAO and the aviation community
6.1 Relevant de-identified reports and extracts may be shared within the TIACAO as well as with external aviation stakeholders as deemed appropriate. This will enable all concerned personnel and departments within the company as well as appropriate external aviation stakeholders to review their own operations and support the improvement of aviation safety as a whole.
6.2 If the content of a VCRS report suggests a situation or condition that poses an immediate or urgent threat to aviation safety, the report will be handled with priority and referred, after de-identification, to the relevant organizations or authorities as soon as possible to enable them to take the necessary safety actions.

7. Contacting the ATS Safety manager;
7.1 You are welcome to call the ATS Safety manager to enquire about the VCRS or to request a preliminary discussion with the ATS Safety manager before making a report. The ATS Safety manager and alternate manager can be contacted during office hours from Sunday to Friday at the following telephone numbers:
VCRS ATS Safety Manager: Alternate Manager:
Mr. Rajesh Dongol Mr. Rajan Dhungel
Tel.: 01-4113033 Ext-2316 Tel.: 01-4113198 Ext-2316